The agreements that apply when you work with Lightwork. What your quote says comes first.
This translation is for your convenience. The Dutch version is legally binding. Nederlandse versie →
Every quote, assignment and subscription from Lightwork. Different agreements only apply if they are recorded in writing, for example by email. The customer’s own terms do not apply.
A quote is without obligation and valid for seven days, unless it states another date. A demo shows how a solution can work and is not yet an assignment. The assignment starts once you accept the quote.
We build what is in the quote, with care and to the best of our ability. Any timelines given are a guide. You provide the information, access and accounts needed in good time. New wishes outside the quote are flagged in advance as extra work.
After delivery you have fourteen days to test and report faults. Faults that differ from what was agreed are fixed free of charge. If you already use the solution in your business, it counts as accepted. Software is never guaranteed to work without faults or interruptions.
Our tools work with services from other companies, such as accounting software, payment providers, calendars, WhatsApp and AI. Their terms and costs apply as well. If such a service changes or stops, we are not liable for that. Within a maintenance subscription we adapt the link where possible.
Maintenance and hosting run monthly or yearly, as stated in the quote, and renew automatically after that. A business customer cancels towards the end of the term with one month’s notice. We announce price changes at least one month in advance, and you may then cancel.
Prices exclude VAT unless stated otherwise. Invoices are paid within fourteen days. Subscriptions are invoiced in advance. If you don’t pay on time, we may pause the work until the invoice is paid.
What we make specifically for you becomes yours after full payment. Reusable parts, our own tools and Lightwork’s know-how remain ours, and you get a right to use them for your own business.
We process personal data in line with the GDPR. If we process data of your customers in a tool, we sign a data processing agreement where needed. We keep confidential information secret, also after the assignment.
We are only liable for direct damage caused by a mistake we can be blamed for, up to the amount invoiced for the assignment. For a subscription, that is the fee over the last six months. We are not liable for indirect damage, such as lost revenue or lost data, unless there is intent or deliberate recklessness.
Report a complaint by email within fourteen days of delivery. We then look for a solution together. A complaint does not suspend payment.
All agreements are governed by Dutch law. We first try to resolve any dispute together.
KvK 95561080
Btw NL005162022B25
14 November 2026